Frequently asked questions
Answers to the questions we get most: minimum stay, deposit, cleaning, transfers, power and water, and practical matters on Curaçao.
During your stay
Is there a host on site?
Yes. Our host Andy Windster is on site at the resort and helps with anything during your stay: a doctor, transport, restaurant reservations or practical questions. His phone number is in your rental documents.
What does an airport transfer cost?
We offer a transfer to and from Hato Airport by luxury bus for up to 8 people. The price is € 75.00 (roughly NAf 150.00) one way.
Are towels and bed linen provided?
Yes. All villas and apartments come with plenty of towels and bed linen. Beach towels are provided too, so you do not need to bring your own.
How does cleaning work?
Every villa and apartment is cleaned before you arrive, and a final clean is included. Want an extra clean during your stay? Book it with your reservation or on site with host Andy. An additional clean costs € 125.00 (roughly NAf 250.00).
Is there wifi?
Yes, free wifi in and around the property. The login code and QR code are posted in the electricity box; the host will point them out.
How do water and electricity work?
Water and power are expensive on Curaçao. We recommend using the air conditioning mainly at night. It keeps costs down and keeps mosquitoes out.
We use a Pagatinu: a prepaid system onto which we load € 100 of electricity. With normal use and no air conditioning that covers the whole holiday. If it runs out, Andy will show you where to top it up.
The tap water is of very high quality and perfectly drinkable, but also expensive, so please use it carefully.
Are pets allowed?
No. Pets are not allowed in the villas or apartments.
Is smoking allowed indoors?
No. Smoking is not permitted inside the property or on the balcony. Please step outside to smoke.
Are there park rules?
You are staying in a prime spot in Mambo. Between 21:00 and 09:00 disco music and loud music are not permitted. Security checks on this regularly.
Booking and payment
Who am I booking with?
You book directly with the owners, D. Truijens and R.G.A. Truijens. No intermediary and no booking platform. We answer questions about your booking ourselves, usually within a few hours. We are based in the Netherlands, so replies overnight can take a little longer. If something is urgent during your stay, contact host Andy at the resort.
What is the minimum stay?
Seven nights.
Are taxes included in the price?
Yes. All displayed rates include 6% sales tax and 7% tourist tax. No further charges are added on arrival. Electricity is settled separately.
What are the deposit and additional costs?
The deposit is € 500. Final cleaning costs € 150 and an additional interim clean € 125. Late check-out (until 17:00) costs € 75.
What are the check-in and check-out times?
Check-in is possible after you land. We arrange the timing with you. Check-out is before 11:00; late check-out until 17:00 is available for € 75.
Practical information about Curaçao
Do I need a digital immigration card?
Yes. The Digital Immigration Card is mandatory for all foreign travellers clearing immigration in Curaçao. Complete it online at dicardcuracao.com/dicard.
What time zone is Curaçao in?
Curaçao is in the Atlantic Standard Time zone (UTC−4) and does not observe daylight saving time. During the European summer the difference with Western Europe is 6 hours; in winter it is 5 hours.
When is the best time of year to visit Curaçao?
The weather is rarely an issue (around 30–32 °C year-round), so many people plan around what is on. Carnival (February and March) is hugely popular, with parades in the final ten days. April brings the Curaçao International Film Festival Rotterdam and King's Day. Late August into early September is the Curaçao North Sea Jazz Festival. December and early January are special, with pagaras, fireworks, New Year's Eve parties, the Unox New Year's Splash and Fuik Day.
Do I need insect repellent?
Mosquitoes are a nuisance and can carry disease, so it is best to avoid bites. They are most active around dawn and dusk, and more numerous a day or two after rain. Use a repellent containing DEET on all exposed skin; Picaridin, oil of lemon eucalyptus and IR3535 also work. Apply sunscreen first, then the repellent.
What currency is used in Curaçao?
The Antillean guilder (ANG), also called the florin. Its rate is pegged to the dollar at 1 USD = 1.80 ANG. At a bank you exchange at 1.78 or 1.82, depending on direction. US dollars are accepted everywhere; shops and restaurants usually use 1 USD = 1.75 ANG for convenience.
Can I pay in euros or dollars?
You can use US dollars everywhere. Euros can only be exchanged at a bank. You will usually get your change in guilders.
Do I need a plug adapter?
No. Our houses and apartments have 220V sockets taking the standard European plug.
Can I drink the tap water?
Yes. The water on Curaçao is not only safe but of excellent quality. It is produced by Aqualectra from seawater: soft, free of chloride, low in calcium, tasteless and odourless, with a sound bacteriological composition.
What is the legal drinking age?
18, for beer and wine as well as spirits.
Which emergency numbers do I need?
General emergencies 911 · Ambulance 912 · Coastguard 913 · First aid +5999 745 0026 · Police (tourist post, Mambo Beach Boulevard) +5999 735 0044 · Animal ambulance +5999 465 1616.
Flight information: central info +5999 839 1980 · KLM +5999 869 0195 · TUI +5999 848 8884.
Are there useful apps for my visit?
The Curaçao Travel Guide app (iOS and Android), and maps.me, which provides offline maps so you can navigate without internet.
No questions found.
Question not answered here?
We usually reply within a few hours. We are based in the Netherlands, so overnight replies can take a little longer.
